• Credit Union Brand Love
    Beyond Engagement: Credit Union Brand Love Part Three of the Member Engagement Series Dr. Katie Swanson, VP of Consumer Insight, Member Intelligence Group As discussed in the previous two installments…
  • The Member Engagement Matrix
    Is One Measure of Engagement Sufficient? The Member Engagement Matrix Part Two of the Member Engagement Series Dr. Katie Swanson, VP of Consumer Insight, Member Intelligence Group Ensuring that members remain…
  • Multi-Lingual Member Surveys
    Member Intelligence Group Expands Multi-Lingual Survey Options   July 9, 2020 (Orlando, FL) – Member Intelligence Group (MIG) announced today that, effective immediately, all of its member and employee survey…
  • Montana CU Network Launches Partnership with Canidae & Member Intelligence Group
    The Montana Credit Union Network (MCUN) today announced a new partnership with Canidae Consulting and Member Intelligence Group.  Both organizations were founded by industry veteran Jim Kasch, a former credit…
  • Why Credit Unions Should Care about Member Effort Scores
    In a constantly evolving and unpredictable world, and with numerous financial institutions competing for business, credit unions have ongoing challenges with ensuring that their members remain engaged and loyal to…
  • Member Feedback Regarding Financial Anxiety During COVID-19
    Member Intelligence Group (MIG) recently surveyed members of two mid-sized credit unions in the Midwest regarding how the COVID-19 pandemic has affected them and their opinions on how their credit…

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